Frequently Asked Questions
Frequently Asked Questions
If you don’t see your question here, please contact your local customer service office for assistance.
Understanding Your Bill
What do the charges on my bill mean?
Your bill includes several components, such as Cost of Service, Cost of Gas, and Customer Charge. Each reflects the cost of delivering safe, reliable energy. Learn more on the Understanding My Bill section of the Billing & Payment page.
Why do I have to pay a Rate Case Surcharge?
When WTG Energy files a Statement of Intent to adjust rates, it triggers a formal review process involving state regulators and municipalities. During this process, all parties, including cities and WTG Energy, incur significant legal and administrative expenses. The Rate Case Surcharge allows for recovery of a portion of those shared costs across the service area.
These charges are temporary and approved by regulators to ensure transparency and compliance with state utility law.
Why is my bill higher than usual?
What can I do if I’m having trouble paying my bill?
Several options are available:
- Equal Payment Plan (EPP): Average your payments throughout the year for predictable monthly billing.
- Deferred Payment Agreement: Pay your balance in installments with WTG approval.
- Energy Assistance Programs: Some local agencies offer help with utility costs — contact your local WTG office for more information.
Why did I receive a disconnect notice after paying my bill?
How do I start, stop, or transfer service?
What is the Meter Upgrade Program?
How can I recognize a gas leak?
Look for dead vegetation, bubbling water, or dust blowing near a line. Listen for hissing or roaring sounds, and smell for a “rotten egg” odor. If you suspect a leak, leave immediately and call (844) 976-0333 or 911. For more information, visit our Public Awareness & Safety page.
How can I prevent pipeline damage?
Which agencies regulate gas utilities?
In Oklahoma, regulation is managed by the Oklahoma Corporation Commission.

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