Residential Service
Safety/Public Awareness
At WTG, your safety comes first. From leak prevention to safe digging practices, we’re committed to helping you protect your home and your loved ones.
Contact Your Local Office
Have a question about your service or need support? Get in touch with your local WTG Energy office — we’re here to help and ready to respond.
Start Service
At WTG Energy, we don’t just supply gas. We deliver peace of mind with infrastructure built for safety, local technicians who know your community, and tools that make managing your service simple.
Residential
Ready to start residential service?
Getting started with WTG is simple. Here’s what you’ll need to set up your account:
Contact your local WTG Customer Service Office
Download and complete your Residential Service Agreement
Provide your contact info, social security number, and driver’s license
Share your service and billing addresses (if different)
Sign the agreement and pay a deposit and meter read fee
Customer Portal
Need to pay your bill or view your usage? Use our secure online portal to manage your account anytime, anywhere.
For Your Information
Understanding My Bill
Need help reading your bill or tracking your usage? We’ve got you covered. Click below for a breakdown of how billing works and what to expect.
Contact Us
Whether you’re a current customer or just exploring service, we’re here to help. Find your local WTG office and reach out directly.
FAQ’s
Looking for quick answers? Check out our most commonly asked questions. If you don’t find what you need, your local WTG team is just a call away.
Meter Upgrade Program
WTG is upgrading all residential natural gas meters with new Honeywell NXU ultrasonic smart meters.
Report A Gas Emergency
To notify WTG of a natural gas emergency, please call us immediately at (844) 976-0333. This line is monitored 24/7 for urgent safety concerns.
Rates & Tariffs
Looking for the latest rates, filings, or service rules? Click below to view our full regulatory documents and filings:
Texas Tariff
Texas Rate Case
G.R.I.P. Filing
Oklahoma Tariff
FERC Tariff
Emergency Notification
Customer Service
WTG Energy
508 W. Wall St, Suite 500
Midland, TX 79701