Utility Scams Alert

Beware of Utility Scams

Utility scams are increasing across the country, and we encourage customers to follow these steps to stay safe from fraud. If you believe you’ve been targeted or have fallen victim to a scam, report it to local law enforcement and call WTG Customer Service at 432-682-4349 during business hours (Monday–Friday, 8 a.m. to 5 p.m. Central).

WTG will never contact customers outside of normal business hours unless it’s for an emergency or to restore gas service after an outage. All WTG bill payments should be made only through our secure Online Account Center or other approved payment channels.

For more information, visit the Federal Trade Commission and the Utilities United Against Scams.

How to Protect Yourself from Utility Scams:

Our customer service representatives will never take your bank or credit card details directly over the phone. Instead, if you choose to pay by phone, you’ll be transferred to our secure payment service to enter your payment information.

We will never request payment through:

  • Cash
  • Wire transfers
  • Prepaid debit cards (such as Green Dot)
  • Gift cards (Amazon, etc.)
  • PayPal, Venmo, Square Pay, or Apple Pay

Your service will never be shut off without prior notice. Before any disconnection:

  • You will receive a mailed bill showing your account is past due.
  • If payment is still not received, we will send a Disconnection Notice by mail with the approximate date and time of shutoff.

Certain groups may be at higher risk of being targeted by scammers. Please help protect vulnerable members of our community by sharing this information, especially with:

  • Older adults
  • Individuals who speak English as a second language

If You Believe You’ve Been Scammed:

  • Immediately end the conversation — hang up the phone or close the door. If someone is at your home and you feel unsafe, call 911 right away.
  • Contact local law enforcement to file a fraud report if you haven’t already done so.
  • Call your utility provider using the phone number listed on your official bill (for WTG, see our Contact Us page) and let us know about the suspected scam.
  • Notify your bank or other financial institutions to help limit potential losses.
  • Report the scam to the Better Business Bureau (BBB).

We encourage you to help stop scams in our community by sharing information about scam attempts with your neighbors, friends, and family. Social media is an excellent way to spread the word quickly and reduce the chances of others being targeted.