The new Honeywell NXU ultrasonic smart meters feature automatic emergency shutoff, real-time usage monitoring, and faster, more efficient service. Installations are being completed by our trusted contractor, Bermex.
Program Benefits
What is the Smart Meter Initiative?
Why is WTG upgrading my meter?
Is this upgrade mandatory?
Who is installing the new meters?
How will I know when my area is up for installation?
How do I schedule my appointment?
What if I miss or don’t schedule my appointment?
If you miss an appointment, you’ll be prompted to reschedule through the same link or by calling Bermex at (833) 899-0729. If you don’t schedule, Bermex will attempt installation during a home visit and may temporarily disconnect service if access is not available.
What should I expect during installation?
Will there be any cost to me?
How do I know this isn’t a scam?
All WTG and Bermex communications will be clearly marked. Bermex technicians will carry photo identification. If unsure, call the Bermex Call Center at (833) 899-0729 to verify.
What if I’m uncomfortable with someone entering my home?
What if I need special accommodations?
If you have limited mobility, language barriers, or other needs, call Bermex at (833) 899-0729 for support or to request a Spanish-speaking representative.
What are the benefits to me?
Who can I contact with questions or emergencies?
For installation questions, call the Bermex Call Center at (833) 899-0729. For gas-related emergencies, call WTG Energy’s 24/7 Emergency Line at (844) 976-0333.
Customer Service
